Return Policy

Hidden Omen — Return & Refund Policy

Effective Date: 9/14/2026

1. Overview

Hidden Omen currently accepts orders for delivery within the United States only. Products are made to order through our production and fulfillment partners.

If something goes wrong with your order, contact Hidden Omen directly so we can help. We provide assistance for damaged, defective, misprinted, incorrect, or missing items. Returns for sizing preferences or a change of mind are handled as explained below.

Nothing in this policy limits your rights under applicable consumer law. Our fulfillment partners’ policies do not replace Hidden Omen’s responsibilities to you.

2. Reporting an Issue

Email HiddenOmenStudio@gmail.com with the subject:

Return/Replacement Request – [Order #]

Please report visible damage, printing problems, or incorrect items as soon as possible, preferably within 7 calendar days of delivery. Our standard issue-reporting window is 30 calendar days after delivery, or after the estimated delivery date for missing orders.

These reporting windows do not limit legal rights that last longer or automatically exclude faults that reasonably become apparent later.

Please include:

Your name and order number, or other proof of purchase.
A brief description of the problem.
Clear photos showing the affected item and issue, where possible.
A photo of the product label if you received the wrong item or size.

For sizing discrepancies, we may request photos showing the garment measured according to its product size chart. If you cannot provide requested evidence, contact us so we can discuss another way to assess the issue.

3. Damaged, Defective, or Incorrect Items

We will offer a replacement or refund for confirmed problems, including:

Manufacturing defects, such as unintended holes, tears, or faulty construction.
Material printing errors or an incorrect design.
Damage occurring before delivery.
Receiving an item, size, or color different from what you ordered.
A product that materially differs from its description or published sizing information.

Intentional distressing, fraying, fading, or other design features shown or described before purchase are not manufacturing defects.

The resolution will reflect the issue and your applicable legal rights. Where the law gives you a choice of remedy, we will honor that choice.

There is no additional charge to correct a confirmed defect or fulfillment error. If a return is necessary, we will provide a prepaid label or arrange reimbursement of reasonable return postage.

Please keep the item until we provide instructions. In some cases, we can resolve the issue without requiring a return.

4. Sizing, Change of Mind, and Goodwill Assistance

Please review the specific product’s size chart before ordering, as fit and measurements vary between garments.

Except where required by law, we do not routinely accept returns or provide refunds or free exchanges for:

Selecting the wrong size.
Preferring a different color or style.
Changing your mind after purchase.

However, we understand that ordering clothing online does not always work out as expected. Contact us within 14 calendar days of delivery, and we will review whether we can offer goodwill assistance.

Depending on the circumstances, this may include a discount toward a replacement, an agreed partial refund, or an approved return or exchange. These options are considered individually and are not guaranteed.

We will explain any offer, return requirement, and associated costs before you agree. For voluntary returns:

Items must be unwashed, unaltered, and unworn apart from trying them on.
Original tags should remain attached where supplied.
Customers pay return postage and any agreed replacement shipping unless we agree otherwise.
Original shipping charges are non-refundable unless we agree otherwise or the law requires a refund.
The return must be sent within the timeframe stated in our approval.

These conditions apply to optional goodwill assistance. They do not replace the rules for defective items or other legally required remedies.

5. Product Variations and Care

Minor differences in screen color, printing, fabric texture, washing, or distressing may occur. Such differences are not necessarily defects, particularly where the product description explains them.

Measurement concerns are assessed against the individual product’s size chart and any tolerance disclosed before purchase.

Normal variations do not excuse a product that materially differs from its description or the item ordered.

Normal wear, accidental damage after delivery, alterations, and damage caused by failure to follow care instructions are not manufacturing defects. However, wearing or washing an item does not automatically invalidate a claim about an underlying fault.

6. Order Changes and Cancellations

We will try to accommodate your request, but voluntary changes or cancellations may not be possible once production or fulfillment has begun. If we successfully cancel the order before fulfillment, we will refund it.

The start of production does not remove any cancellation rights you have under applicable law.

If we cannot ship within the timeframe promised, we will notify you and provide the opportunity to accept a revised shipping timeframe or cancel for a refund, as required by law.

7. Lost, Missing, or Delayed Packages

If your order has not arrived by its estimated delivery date, contact us promptly, preferably within 7 calendar days after that date, so we can investigate with the relevant fulfillment partner or carrier.

If tracking says delivered but you cannot find your package:

Check that the delivery address is correct.
Check with household members, neighbors, and any designated delivery location.
Contact us promptly so we can investigate.

A delivery scan does not automatically settle a disputed delivery. We will review the available evidence and your applicable rights.

If an order is established as lost before delivery, we will arrange a replacement or refund. We also honor any legal cancellation or refund rights arising from shipping or delivery delays.

8. Incorrect Addresses and Unclaimed Packages

Please check your shipping address carefully before submitting an order.

If an order is returned because of an incorrect or incomplete address supplied by you, or because it was unclaimed, additional shipping charges may apply. We will explain the available options and costs before arranging reshipment.

If Hidden Omen or our fulfillment partner caused the address or shipping error, we will cover the necessary correction.

Returned packages may be subject to limited holding periods. We will contact you about any time-sensitive arrangements. Nothing in this section excludes a refund or other remedy required by law.

9. Return Instructions and Refund Processing

Contact us for return instructions and the correct return address before mailing an item. Do not automatically send returns to the address on the shipping label or directly to a production facility.

Voluntary returns require our approval. Our return procedures do not limit any legally required remedy.

Refunds are issued to the original payment method unless another method is agreed and legally permitted. We aim to initiate approved refunds within 5 business days, and always within applicable legal deadlines. Your bank or payment provider may require additional time to display the credit.

Refunds include applicable taxes and shipping charges where required. Store credit will not replace a legally required monetary refund without your agreement.

10. Fraud and Misuse

We may investigate suspected fraudulent claims and decline discretionary goodwill assistance where there is evidence of misuse.

Submitting a genuine complaint, making a valid return, or exercising a lawful payment-dispute right does not itself constitute abuse. This section does not limit valid consumer claims.

11. Policy Changes and Earlier Orders

We may update this policy from time to time. The version in effect when you placed your order applies to that purchase, together with applicable consumer law.

Our current US-only shipping restriction does not change the rights associated with international orders accepted before the restriction took effect.

12. Contact Information

Hidden Omen

Email: HiddenOmenStudio@gmail.com

Subject: Return/Replacement Request – [Order #]

We aim to respond within 1–3 business days.

For returns, please contact us first so we can provide the appropriate address and instructions.